Refund & Cancellation Policy

1. Overview

Good2Govern offers subscription-based access to its platform. This policy explains your rights to cancel your subscription and when refunds may be available. We aim to be fair and transparent. If you have questions about a specific situation, please contact us at info@good2govern.co.uk.

2. Free plan

The free readiness assessment and free plan features are provided at no charge. There is nothing to cancel or refund for free plan users. We reserve the right to modify or withdraw free features with reasonable notice.

3. Monthly subscriptions

• You may cancel your monthly subscription at any time through your account settings or by contacting us.
• Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date.
• We do not offer refunds for unused days within a monthly billing period.
• No charges will be made after cancellation takes effect.

4. Annual subscriptions

• Annual subscriptions are billed upfront for 12 months of access.
• You may cancel at any time; access continues until the end of the annual period.
• Annual subscriptions are generally non-refundable once access has begun, except as set out below.
• 14-day cooling-off period: if you are a consumer (an individual buying for personal use) and you have not yet made substantial use of the platform, you may be entitled to a full refund within 14 days of purchase under UK distance selling regulations. Please contact us within 14 days if this applies to you.
• If you purchased as a business or organisation, the 14-day statutory cancellation right does not apply.

5. Done-with-you support

The one-off setup fee for Done-with-you support is non-refundable once work has commenced. If you wish to cancel before work begins, please contact us within 48 hours of payment and we will review your request. Any partial refund will be at our discretion based on work already completed.

6. Refunds in exceptional circumstances

We will consider refund requests in exceptional circumstances, including:

• Significant platform unavailability (downtime exceeding 72 continuous hours).
• A material change to the platform that substantially reduces the value of your subscription.
• Billing errors or duplicate charges.

To request a refund, email info@good2govern.co.uk with your account details and the reason for your request. We will respond within 5 business days.

7. Price changes

We will provide at least 30 days' notice of any price increases to existing subscribers. If you do not wish to continue at the new price, you may cancel before the change takes effect and your current rate will apply until your next renewal date.

8. How to cancel

You can cancel your subscription at any time by emailing info@good2govern.co.uk or through your account settings. We will confirm cancellation by email within 2 business days.

9. Contact

For any billing or refund queries, contact us at info@good2govern.co.uk.